PRODUCT INFORMATION
How do I find my size?
Please go to the product page and find the size chart in the product description.
How is the handle and care for the shirt?
Our shirts are very easy to be taken care of. You don’t need to send them to the dry cleaner. The best way is to hand-wash the shirt and iron it on low-temperature. Please wash separately from colored fabrics to avoid color transfer.
Where do you manufacture the products?
We can proudly say that all the products are manufactured locally. We assure the best quality and craftmanship before shipping it to you.
HOW TO SHOP
All orders have to be made from the website. How to make a purchase?
Simply pick your favourite item and put it in the shopping cart
Fill in your e-mail address and contact information
Choose the shipping method
Review your order summary and klik "complete order"
You will be re-directed to Xendit payment page. Kindly finish the payment.
A confirmation e-mail will be sent to you after you make an order. Once the order has been placed, you can't make any changes on the website. For further assistance, please contact our customer service via WhatsApp +62819-0106-1989. Our operational hours is on Monday-Friday, 09:00 - 17:00 WIB.
Important notice!Payment has to be made within 1x24 hours after the order is placed. After the cut-off time, your order will automatically be cancelled by our system.
This is the first time I’ve shopped at COPA. How are my card details saved?
We are using Xendit as our payment gateway. If you see your card details on the payment page, this means you’ve shopped at a different shop/business that is also using Xendit Express Checkout. Xendit allows you to save your card details to pay with any business that uses Xendit Express Checkout, to maximize your convenience. Please go to the product page and find the size chart in the product description.
Why can’t I place my order manually via WhatsApp?
All orders within Indonesia have to be made via our website to avoid any errors. If you have any questions or other queries, you can always contact our Customer Service by WhatsApp number: +62-819-0106-1989.
What happens to the sold items? Are they going to be back in stock?
We will restock some of the sold items, and some will be discontinued. All the information regarding the "back in stock" items will be announced on our Instagram account. Unfortunately we are no longer able to put you on the waiting list, so please purchase when the item(s) is still available on the website or at one of our stockists.
How to arrange delivery with instant motorbike (Go-Jek, Grab and others)?
If you live in Jabodetabek area and wish to have the item as soon as possible, you can pick up your purchased item with Instant Motorbike Delivery. This delivery cost has to be fully paid by you. Please see further details on the "Shipping & Delivery" page
What is your bank account number?
OCBC — PT COPA EKKLESIA DESIGNS 7788-0000-1126. Please do not make COPA. related payments to other bank accounts.